Repairs Planner Location: Welwyn Garden CityContract: Full Time, PermanentSalary: £27,000 £29,000 per annumStart: ASAP About the Role We are looking for an organised and proactive Repairs Planner to join our team in Welwyn Garden City. In this fast-paced role, you ll be responsible for managing high volumes of incoming calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule and coordinate repairs efficiently. Your goal will be to ensure appointments are planned effectively to meet our contractual Service Level Agreements, without overpromising to our customers.You ll play a key role in supporting our back-office team, delivering excellent service to residents via phone and email. Key Responsibilities Schedule and allocate jobs to drainage engineers using planning and job management systems. Monitor engineers'' diaries to maximise productivity and minimise downtime. Prioritise emergency and high-priority jobs, adjusting schedules as needed. Act as a central point of contact between customers, engineers, and internal teams. Confirm all appointments and provide timely updates to customers. Maintain accurate records of job progress and completion within the system. Manage workloads, follow up on outstanding jobs, and reassign tasks where necessary. Collaborate with the Repairs Manager to review resource availability and performance. Handle customer service queries and complaints related to planning in a professional manner. Ensure all planning acti