Job Advert: Repairs Senior Customer Resolution OfficerAre you passionate about providing exceptional customer service in the housing industry? Do you have a knack for resolving issues and improving processes? If so, we have an exciting opportunity for you!Position: Repairs Senior Customer Resolution OfficerLocation: Croydon, CR0 1EAContract Type: Temporary (2 months)Working Pattern: Full TimeHourly Rate: 26.42 per hour PAYE or 34.39 per hour Umbrella Hybrid About Us:At our organisation, we take pride in delivering safe, affordable homes and reliable services to our community. Our Property team is dedicated to ensuring that all residents receive excellent repairs and maintenance services.What You''ll Do:As the Repairs Senior Customer Resolution Officer, you''ll play a vital role in managing complex cases and providing outstanding support to our repairs service. Your responsibilities will include: Acting as the key liaison for disrepair cases and complex repairs.Providing proactive and reactive case management.Collating information in line with the Disrepair Protocol.Ensuring effective communication between front-line staff and back-office services.Conducting site inspections and ensuring high-quality service delivery.Resolving customer complaints in line with our policies. What You''ll Need to Have:To thrive in this role, you''ll need: At least 1 year of experience in property maintenance work, with skills in contract management and performance evaluation.Strong knowledge of p