Service Support Team Analyst Position Description At CGI, we''re shaping the future of IT service excellence-empowering our clients to achieve operational resilience and outstanding customer experiences. As part of our Service Support team, you''ll play a pivotal role in maintaining seamless IT operations, resolving complex incidents, and driving continuous improvement across mission-critical systems. This is your opportunity to contribute to transformation that truly matters-delivering innovation, reliability, and measurable value while growing your career in a collaborative environment built on trust, ownership, and creativity.CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ''Best Employer'' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you''ll be part of an open, friendly community of experts. We''ll train and support you in taking your career wherever you want it to go.Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This r