Role Overview:The Learning and Development (LandD) Lead for the Operations Excellence team will play a pivotal role in shaping CBRE''s technical talent development strategy across the EMEA region. This role is responsible for designing, building, and delivering a comprehensive Technical Academy that supports technicians, engineers, and workplace experience colleagues.The LandD Lead will drive capability uplift, enhance operational excellence, and support accounts transitioning to or enhancing Self-Perform (SP) models. They will champion apprenticeship programmes, career pathways, and development initiatives, acting as both a skills advocate and a pastoral support resource. The role will also coordinate high-profile events that elevate awareness of technical talent pipeline challenges while celebrating and promoting technician excellence within CBRE.Key Responsibilities:Technical Academy Development (EMEA)Design, build, and implement a structured EMEA Technical Academy that supports technician and engineering capability uplift.Develop scalable and repeatable training frameworks tailored to regional regulatory, technical, and business needs.Partner with SMEs, vendors, and account teams to create learning pathways aligned to CBRE''s technical standard, IFM ACADEMY and operational excellence goals. Learning Content DevelopmentCreate engaging technical and workplace experience training content for technicians, coordinators, and other operational colleagues.Oversee digital learning