Systems Support Engineer 35,000 - 55,000 + Benefits Stroud, Gloucestershire Hybrid (office and remote)Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You''ll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet.Key ResponsibilitiesProvide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environmentsAct as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accountsUse remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issuesSet up, configure, and maintain Windows desktops, laptops, and local network infrastructureResolve software licensing and activation queries (e.g. FlexLM, RLM systems)Document support cases, contribute to knowledge base material, and escalate complex technical challengesCollaborate as a supportive team player in a dynamic, international environmentKey Skills and ExperienceProven experience in a technical support, helpdesk, or IT support roleStrong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning)In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslo