To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasionAre you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!The CompanyWe are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.Responsibilities:Resolve data and code issues for new customersAnalyse, identify, and fix software bugs reported by users or detected through monitoring.Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.Monitor support ticket queues and address incidents according to SLAs.Develop and implement solutions for recurring issues to improve system reliability and efficiency.Provide technical guidance and training to 1st Line Support.Document solutions and processes to enhance knowledge sharing and support efficiency.Stay updated with industry best practices and emerging technologies through training and certifications.Requirements:Experience within a similar roleFamiliarity with cloud environmentsExperience with APIs, JSON, and XMLStrong analytical, problem-solving, and communication skills.Ability to work independently and as part