Customer Service Specialist
Location: Portsmouth
Salary: £26,000-£31,500
Hours : Shifts between Monday and Sunday on a 6-week rota - 7.45am to 8.15pm
Start date : April 2026
 
Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives
 
We are seeking a Customer Service Specialist to join our client''s specialist assistance team and support customers with their needs via email and on the telephone
 
This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies.
 
Key Duties:

• Handle customer calls and emails, providing timely and empathetic support
• Coordinate with medical teams, hospitals, airlines, and rescue services globally
• Progress cases to resolution while ensuring excellent customer experience
• Provide reassurance and support to distressed or anxious customers
• Maintain accurate records and liaise with internal teams and external partners

 
What We Are Looking For:

• Excellent written and verbal communication skills
• Excellent communication skills
• Calm, organised, and resilient under pressure
• High computer literacy and attention to detail
• Ability to multitask and switch between calls and emails
• Previous customer service, or telephony experience is required

 
Training & Working Pattern:

• Structured six-week training (Monday-Friday, 9:00-17:30)
• 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends

 
Salary & Progression:

• Salary between £26,000-£31500
• First pay rise after six-month probation

This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment.
 
Apply now to join a supportive team and start a career where every day is meaningful.