Your new companyHays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start.Your new roleYou will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include:Support the sales team and operate directly to the Sales Manager.Account manage the customer base to achieve long-term success.Update customer data spreadsheets.Handle all administrative tasks for customers and support withAct as point of contact and handle customer needs, handling queries and issues where appropriate.Develop positive relationships with clients, working with the external sales team.Communicate problems internally and externally with production, quality, transport, and the end customer.Suggest actions to improve sales performance.Monitor customer quarterly reviews and customer satisfaction surveys.What you''ll need to succeedProven work experience in Internal Sales or Customer Services.Hands-on experience to deliver the best customer experience.Understand Sales performance metrics and CRM systems.Excellent communication skills, written and verbal.Willingness to learn and develop.What you''ll get in returnSupportive, helpful and friendly team.No negotiation required and a non-pressuring environme