D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35 We are seeking an experienced D365 and CCaaS Support Lead to join an ongoing CRM and Contact Centre transformation programme based in Luton. This is a hands-on technical role supporting the implementation of a new Microsoft Dynamics 365 Customer Engagement platform integrated with a modern CCaaS solution. Key Responsibilities: Support the delivery of Dynamics 365 CE Customer Service and Omnichannel capabilities. Define and validate technical and business requirements for the D365 and CCaaS integration. Build and configure Azure environments across Development, Test and Production. Design and support Azure compute, networking, identity (SAML/OIDC) and resource structures. Assist with integration between Azure-based CCaaS and D365 solutions and existing AWS-hosted applications. Set up, configure and maintain DevOps pipelines for solution deployment. Support observability tooling and dashboards for monitoring platform health and performance. Act as a technical liaison between stakeholders, programme leadership and engineering teams. Provide 3rd line support for the CRM and CCaaS platform, including escalations and issue resolution. What You Will Ideally Bring: Strong hands-on experience with Microsoft Dynamics 365 CE and CRM. Proven experience working with CCaaS platforms (Microsoft, Genesys, Five9, NICE or similar). Solid background in Azure cloud engineering (PaaS, identity, networking). Understanding of Azure-to-