Overview

As General Manager you will have a strong management background, a passion and flair for FOH customer service. You will be hands on, leading from the front, driving standards and customer experience. Ensuring your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather and Gather menus. Ensuring that every cup of coffee is extracted to perfection, baked goods and retail displays are presented to highest standard and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team. Build solid client and customer relationships to support the growth of your business. Oversee all financials to ensure all business targets and budgets are achieved.Responsibilities

Be the first point of reference for all client comments and concerns and take any necessary action.Actively gain customer feedback and to use the information to improve the offering at any given business.Ensure the site achieves the financial targets agreed with the client in line with the budget.If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall.Make sure income is maximised at the site through effective purchasing, marketing and revenue/waste control.Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef.Ensure induction, initial skills and on the job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CHandCO standards.Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CHandCO to ensure these needs are met.Benefits

Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchers

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