Purpose of the role: To lead and deliver Back Up s People and Culture strategy, ensuring the organisation attracts, develops and retains a high-performing and engaged workforce aligned to its values and strategic objectives. To act as a trusted advisor to SMT on all people-related matters, providing expert guidance on organisational development, culture, and workforce planning. To oversee the effective delivery of HR operations, ensuring high-quality administration, compliance, and continuous improvement, with day-to-day processes delivered through the HR, People and Culture Administrator. RESPONSIBILITIES: Recruitment and Staffing: Oversee best practice in inclusive recruitment, ensuring alignment with Back Up s values and commitment to diversity and inclusion. Partner with SMT and hiring managers to identify current and future workforce needs and develop effective recruitment and workforce planning strategies. Ensure role descriptions are consistent, future-focused, and aligned with organisational design and strategic priorities. Provide strategic oversight of recruitment processes, ensuring quality, consistency, and positive candidate experience. Monitor recruitment metrics (e.g. time-to-hire, diversity of applicants, conversion rates) and implement improvements. Oversee onboarding processes to ensure a consistent and high-quality experience for new starters. Ensure exit interview processes are delivered effectively and that feedback is analysed to inform retention