This range is provided by Inventum Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Inventum GroupAre you a commercially astute relationship-builder who can also design the playbook for future success?We’re partnering with a high-growth HR-tech organisation that works with senior LandD, HR, and Wellness leaders across multiple sectors. Their mission is to deliver solutions that transform how organisations support and develop their people.As

Head of Customer Success , you won’t just oversee key accounts, you’ll shape how customer success is delivered across the business. From enhancing systems and processes to embedding best practice, you’ll be helping to develop a world-class customer success function.You will:Build deep, strategic relationships with senior stakeholders (LandD, HR, Wellness).Design and implement scalable customer success systems, processes, and best practice.Drive adoption, engagement, and measurable impact across the customer lifecycle.Act as the client’s voice internally, collaborating with product, content, and delivery teams.Spot and shape opportunities for growth, renewal, and expansion (without direct sales targets).You’ll bring:Proven success in senior-level customer success, account management, or client engagement roles from an HR-related Tech SAAS background.Experience in developing and embedding systems, processes, and operational best practice.Strong commercial acumen and the ability to link client needs with business opportunities.Exceptional relationship-building and influencing skills with C-suite and senior leaders.Experience in HR tech, LandD solutions, or people-focused platforms is advantageous.If you’re ready to combine strategic client engagement with building the systems and processes for future success, in a high-growth, purpose-driven HR-tech company, we’d love to hear from you.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Customer Service and ManagementIndustries E-Learning Providers and Professional Training and CoachingReferrals increase your chances of interviewing at Inventum Group by 2xSign in to set job alerts for “Head of Customer Success” roles.

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