About Us: Join our dynamic team at RMG, where we are committed to ensuring the efficient management of utility services. We are looking for a dedicated Utilities Support Administrator to help us maintain our high standards and support our mission. Where will I be working? You will be based at our offices in Northwich, CW9 7LN. Role Purpose: As a Utilities Support Administrator, you will ensure that all managed meters remain in contract, reconcile utility provider accounts, and ensure timely payments to avoid disconnections. You will handle disputes professionally and efficiently. Key Responsibilities: Manage debt with key utility providers and ensure payment terms are met. Investigate and respond to internal customer requests and queries regarding meters and meter readings. Liaise with utility providers to ensure correct VAT rates are applied to managed meters. Ensure new business sites are passed to the broker and logged on the database for future monitoring. Skills and Experience: Essential: Excellent attention to detail, strong time management, and organizational skills. Excellent communication skills with the ability to provide consistent high-level customer service to both internal and external customers. Prior experience in resolving customer complaints Proficiency in Microsoft Word and Outlook; basic knowledge of Excel. Experience in reconciling supplier accounts. Preferred: Knowledge of Salesforce. Knowledge of the utilities industry. What does RMG have to offe