Embark on an exciting journey with Southern Housing Group as their Service Charge Analyst in the Human Resources department. This contract role offers a competitive salary of £28.00 per hour, with the opportunity to work in a hybrid model, splitting your time between the office in CR0 9XP and the comfort of your own home. - Become a key player in ensuring the accurate calculation, construction, and issuance of all estimated and actualised service charges .- Deliver exceptional customer service, resolving complex queries and working closely with internal colleagues to address complaints and disputes. - Contribute to the continuous improvement of the service charge process, identifying areas for enhancement and providing supporting evidence for First Tier Tribunal hearings .Preferred Requirements: Expertise in accurately calculating and constructing service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures. Exceptional customer service skills, with the ability to handle complex queries and work collaboratively to resolve issues. Strong analytical and problem-solving abilities to identify areas for improvement in the service charge process. Proficiency in preparing service charge information and supporting evidence for First Tier Tribunal hearings. Excellent communication and interpersonal skills to effectively liaise with residents and internal colleagues. Preferred Qualifications: Relevant experience in a similar service