Senior Technical Account Manager - SaaS, VoIP, SIPIf you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.Experience Requirements:5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.Sound technical knowledge of TCP/IP networking and VoIP technology. A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)Demonstrated technical problem solving proficiency Software and/or Telephony. Excellent analytical and advanced troubleshooting skills with end-users/customersExcellent customer service and communication skills, both verbal and writtenImplementation: broad skills in both technology and analysis; expe