Base pay rangeLocation:

UK-wide, regular store visits required.

Salary:

£80,000 – £100,000.

Reports to:

CEO

As a fast-growing fashion jewellery brand with ambitious store roll out plans, we are seeking a

Head of Retail

to take full ownership of retail operations and play a defining role in our growth story. This role isn’t for someone who just wants to manage stores – it’s for a

retail rockstar

who thrives on pace, pressure, and challenge. You’ll be hands-on in stores, pushing teams to deliver their best, while also steering strategy, recruitment, compliance, and operational excellence. Always going above and beyond, you’ll bring energy and vision, ensuring every store is a true brand experience while delivering sharp commercial results.

What You’ll Do

Lead, inspire, and support Regional/Area Managers across the UK, setting clear standards and expectations.

Take full ownership of recruitment operations and rotas with Regional Managers, ensuring stores are staffed efficiently with the right teams at the right times to budget.

Drive consistent retail performance with a laser focus on sales, profitability, and customer-first execution.

Oversee retail operations and visual merchandising across stores, embedding best practice and consistent brand standards.

Act as the link between boardroom strategy and in-store execution, making growth plans real.

Partner with the CEO on sales performance, growth strategy, and retail expansion.

Lead and deliver multiple new store openings – managing everything from recruitment and training through to operations and customer launch.

Work with local councils and authorities to ensure all piercing services meet compliance and licensing requirements.

Take full accountability for PandL performance across the retail estate.

What You’ll Bring

Proven leadership experience overseeing a portfolio of 20–30+ retail stores (fashion, jewellery, beauty, or lifestyle preferred).

Proven track record of leading successful new store openings — across operations, recruitment, training, and compliance.

Experience engaging with councils and local authorities to secure licences and ensure regulatory compliance (particularly for piercing or other regulated services).

A hunger to step up into a bigger role with full end-to-end retail responsibility.

A track record of driving sales growth, efficiency, and customer engagement at scale.

Energy, ambition, and the ability to inspire teams at every level.

Strong commercial acumen, with PandL accountability experience.

Resilience, adaptability, and a love of pace and pressure.

Hands-on approach - thrives on being in stores, not just behind a desk.

Competencies

Strategic and Transformational Leadership

New Store Openings and Launch Management

Regulatory Compliance and Council Engagement

Recruitment and Workforce Planning

PandL Management and Sales Forecasting

Retail Operations and Inventory Management

Loss Prevention and Profit Protection

Team Development, Training and Coaching

Visual Merchandising

Personal Attributes

A retail rockstar: fresh, energetic, ambitious

Thrives in high-pressure, high-growth environments

Entrepreneurial and commercially sharp

Tenacious — never settles for “good enough”

Results-driven and deadline-focused

Engaging communicator and natural motivator

What’s On Offer

Competitive base salary of £80,000 – £100,000

Direct reporting line to the CEO with significant influence on retail strategy

A career-defining step up into a senior leadership role

The chance to shape the customer experience for the UK’s most exciting fashion jewellery brand

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