Sunday Times BEST PLACE TO WORK Full time 4-day weekThe Ombuds GroupStevenage, Hertfordshire£70,000 + excellent benefits4-day working week (a long weekend, every weekend)About UsThe Ombuds Group is a nationally recognised, not-for-profit leader in the UK''s alternative dispute resolution sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries including rail, retail, home improvement, utilities (energy and water), TV and music licensing, football and removals.Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. In addition to dispute resolution, we provide expert training and consultancy to help organisations strengthen complaint handling, raise standards and build long-term customer trust.In 2025, we were proud to be named one of The Sunday Times Best 500 Places to Work, reflecting our commitment to fairness, innovation and employee wellbeing.Our companiesRail OmbudsmanDispute Resolution OmbudsmanFurniture and Home Improvement OmbudsmanRemovals OmbudsmanConsumer FriendWe also provide people and resources to:Independent Football OmbudsmanThe RoleWe are seeking a Director of Casework to provide technical leadership, legal advice and oversight and quality assurance across all schemes delivered by The Ombuds Group. Reporting to the Deputy Chief Ombudsman, you will play a critical role in ensuring the quality, consistency and integrity of