Job Title: Digital Solutions Engineer
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader

Join ZEISS as a Digital Solutions Engineer

Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology£ ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.

Key Responsibilities

As a Digital Solutions Engineer, you will:

Technical Support andamp; Customer Service

• Deliver remote and telephone support to customers and internal teams
• Diagnose software application issues and network connectivity problems
• Perform software upgrades and maintain detailed CRM records
• Provide expert application support for ZEISS digital solutions

Pre-Sales andamp; Commercial Support

• Partner with the Sales Team to provide technical input during customer meetings and tender processes
• Review quotations for technical accuracy
• Attend customer meetings to support the sales cycle

Project Management andamp; Software Deployment

• Manage and coordinate the installation and upgrade of software
• Liaise with customers and IT departments to provide technical specifications and project documentation
• Install ZEISS software remotely

Internal Support andamp; Collaboration

• Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
• Maintain internal documentation including training materials, project trackers, and CRM records
• Collaborate with third-party suppliers when required

Training and Development

• Ongoing professional development through e-learning, virtual, and in-person training
• Opportunities to attend training sessions in Germany and the USA
• Regular reviews with your line manager to support continuous growth

Quality and Compliance

• All work must align with ZEISS'' ISO standards and QA procedures
• Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
• Uphold a customer-first approach in every interaction

Health and Safety

• Follow company Handamp;S policies and practices at all times
• Ensure actions at work consider the wellbeing of yourself and others

Travel Requirements

• Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
• Some overnight stays required for customer visits, internal meetings, and training courses
• Occasional international travel to Germany or the USA
• A full UK driving licence is essential for this role

Why Join ZEISS£

At ZEISS, we''re shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you''ll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you''re ready to elevate your career in