Household and Residential Landlord Account HandlerSalary: £35,000 - £40,000 (DOE)Hours: Monday-Friday, 8:30am-5:30pmLocation: IsleworthJob Type: Full-time, PermanentAbout the CompanyAn award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd''s of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture.The RoleAs a Household and Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across:- Policy administration- Renewals- New business opportunities- Mid-term adjustments- Day-to-day account management- Handling general queries and resolving coverage issuesKey Responsibilities- Manage Household and Residential Landlord policies- Process renewals, MTAs, endorsements and documentation- Handle claims queries and liaise with insurers- Identify opportunities for new business and policy improvements- Provide clear, professional communication to clients- Ensure compliance with FCA, GDPR and internal proceduresSkills and Experience- Experience within Household insurance (including bedroom-rated and HNW)- Understanding of Residential Landlord policies- Knowledge of underwriting terms and policy wording- Ability to explain complex information in a simple and clear way- Excellent client communication skills (email and phone)- Strong organisation and attention