Customer Success Agent My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career within a forward-thinking technology business that supports healthcare providers across multiple international markets. The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service delivery. Key Responsibilities: Managing and supporting the renewal process for customers using authentication tokens across the client platform. Proactively contacting customers via phone and email to manage upcoming renewals and maintain engagement. Assisting with the reconfiguration of user profiles and authentication accounts. Creating and updating customer documentation and forms within internal libraries. Supporting customers with access issues and authentication devices. Maintaining high standards of communication when dealing with client queries, issues, and complaints. Ensuring customer issues are resolved or escalated promptly. Liaising with third-party support providers when necessary. Working closely with internal accounts and sales teams to manage user access, including granting, disabling, and removing user p