Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader. You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function. This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results. Benefits and Package for Telesales Team Leader: Salary: 31,746 - 34,254 DOE Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday and Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Permanent Location: Boldon Competitive holiday allowance Opportunity to progress personally and professionally Supportive and collaborative team environmentKey Responsibilities of Telesales Team Leader: Lead and supervise a small telesales team, ensuring targets and objectives are consistently met Support the team in booking high-quality appointments from inbound and outbound enquiries Coach and develop team members through regular training and one-to-one sessions Monitor individual and team performance, providing feedback and implementing improvements Oversee day-to-day telesales operations, ensuring efficient processes and workflows Act as the escalation point for team queries and support with complex enquiries Motivate the team by fostering a positive, target-driven environment and introducing incentives Ensure acc