We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.Key ResponsibilitiesManage a patch of properties, delivering effective tenancy and neighbourhood management services.Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and org