Customer service Help Desk Support Needs SC clearance Outside IR35 - £100-£120 p/d Dependent on experience Onsite - Bristol - Stoke Gifford 5 days per week 6 Month Contract - Likely extension Start - ASAP SR2 are supporting a UK-based IT services provider specialising in delivering high-quality IT solutions for clients in the defence and aviation sectors. We focus on innovation, customer satisfaction, and dependable services across areas like SAP, Software Development, and IT Service Management. Job Overview We are looking for a skilled and motivated Customer Service/Helpdesk Support professional to join our team. In this role, you''ll provide essential support to users, assisting them with IT service issues and ensuring an excellent customer experience. This is a full-time, on-site role (not hybrid), Monday to Friday, during standard office hours (7-8 hours per day).Candidates must already hold active Security Clearance (SC) in line with National Security Vetting requirements, Key ResponsibilitiesPerform common IT support tasks such as password resets, account unlocks, and access permissions.Deliver frontline support by handling service desk calls and providing first-line resolutions for users.Engage with users in a secure, professional environment, often involving personnel from the defence and aviation sectors.Manage customer interactions across a wide range of services (62 in total), ensuring efficient and responsive service.Use service management tools to locate knowl