Overview

Senior Solutions Architect, EMEA at Harvey. This role bridges the product team and client-facing teams, responsible for explaining technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform. You will drive upsell opportunities for additional SKUs and API offerings.What You’ll Do

Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.Address and resolve customer queries related to security, architecture, AI technology, and platform integration.Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.What You’ll Have

Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teamsStrong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiencesExcellent communication skills with a talent for translating between customer needs and internal teams, including Product and EngineeringDemonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environmentsA collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammatesCuriosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industriesBonus Points

Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environmentsPrior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer successPrivacy and Equal Opportunity

Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.

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