Job Title: Customer Experience AnalystLocation: Leeds (Hybrid - two or three days per week in the office)Salary: £45,000 - £50,000 + up to 15% bonus + excellent benefitsWhy Apply?This is a brilliant opportunity for a skilled Customer Experience Analyst to enhance customer journey and elevate customer satisfaction. You''ll play a key role in translating insight into action, using data to support strategic decisions and elevate customer satisfaction.Customer Experience Analyst ResponsibilitiesInterpret feedback from surveys and touch points to build a detailed understanding of the customer experienceUse data to create clear, actionable recommendations that drive continuous improvementPartner with internal teams to align customer insights with operational and strategic goalsCraft compelling reports and presentations that effectively communicate key findings to stakeholdersPromote a culture of customer-first thinking by showing the business impact of experience insightIdentify opportunities for additional research and select appropriate methodologiesEnhance current approaches to monitoring and reporting on customer experienceCustomer Experience Analyst RequirementsProven background in customer insight, ideally in a service-led or regulated sectorExperienced in combining qualitative and quantitative data to produce meaningful insightConfident using tools like Qualtrics or similar research platformsStrong communication skills, able to turn complex findings into engaging, strategic