Quality Manager Location - Wrexham, North Wales Term - Permanent, Full Time Salary -£50,000 £55,000 (depending on experience)Lead quality assurance and health and safety to deliver products and services that consistently meet internal standards, customer expectations, and legal requirements. Manage a team of three (including the Health and Safety Manager) and report to the Operations Director. Act as the primary authority on quality issues, customer complaints, and continuous improvement initiatives to drive operational excellence.THE ROLEThe role as a Quality Manager will see you Develop and maintain the Quality Management System (QMS) and strategy aligned with business and customer needs. Oversee site-wide health and safety, guiding the Health and Safety Manager and embedding best practices. Foster strong customer relationships through proactive communication and exceptional service. Collaborate with suppliers and procurement to uphold quality standards via regular audits. Manage core processes for customer complaints, returns, and document control. Create, update, and approve Standard Operating Procedures (SOPs) for compliance and efficiency. Investigate non-conformances, discrepancies, and complaints; implement corrective and preventive actions. Ensure ongoing compliance with ISO9001, ISO14001, and relevant legislation. Establish and track KPIs to measure and improve quality performance. Mentor and develop the quality team while promoting consistency across departments