Freight Forwarder Join PandO Ferrymasters, a proud member of DP World, a global leader in logistics and supply chain solutions. We are looking for a Freight Forwarder to join our team in Dover, Kenton a full-time permanent basis. Your role: Our Freight Forwarders are a key part of our team, delivering an outstanding service to our international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring we consistently meet and exceed our high service standards. This role is all about collaboration and effective communication while maximising contract profitability, making it perfect for those who thrive in team-oriented environments. Key responsibilities: Coordinate cost-effective collection and delivery services, utilising both in-house and subcontracted resources while upholding service standards. Maintain open lines of communication with customers, especially during service disruptions, and work closely with hauliers to guarantee accurate job completion. Address and resolve delivery-related queries and incidents such as refused loads and damages, ensuring any issues with purchase invoices are managed effectively. Update in-house systems post-delivery, ensuring accurate invoicing and preparing reports to monitor profit margins and financial accuracy. Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation. Build and cultivate relationships with key accounts, raising servi