Job Title: 3rd Line Engineer (Pre-Sales) Role Type: Permanent, Full-TimeLocation: Birmingham Our client is looking for a skilled 3rd Line Engineer (Pre-Sales) to join their dynamic solutions team. In this hybrid role, you''ll deliver expert technical support while contributing to pre-sales activities like solution design, client discussions, and documentation.Key Responsibilities:Provide 3rd line support across Microsoft 365, networking, servers, firewalls, and storage.Support pre-sales with technical input, network diagrams, and bill of materials.Build strong client relationships and ensure top-tier service.Troubleshoot complex issues and liaise with vendors like WatchGuard, Acronis, Microsoft, and Ubiquiti.Maintain accurate documentation and contribute to ongoing service improvement.Key Requirements:Previously experience in a 3rd line role within an MSP.Strong hands-on experience with M365, networks, firewalls, and storage.Relevant vendor certifications (WatchGuard, Microsoft, etc.).Great communication skills and a customer-first mindset.A driven individual aiming to grow into a pre-sales/solutions architect position. Seeking a fresh and new challenge? Apply now and provide an up-to-date CV for consideration.