Head Office IT Support SpecialistLocation: Westminster, London, GB, W1U 1QX

OnSite or Hybrid: OnSite

Job Title: Head Office IT Support Specialist

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF67516

Be the Backbone of Executive IT Support

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head Office IT Support Specialist at our Wigmore Street site.

The role

As a Head Office IT Support Specialist, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our corporate operations, delivering high-level technical support to our Executive Committee and senior stakeholders.

Day-to-day, you’ll be delivering ‘white glove’ IT support to Babcock’s Executive Committee.

Resolving faults across all end-user platforms with speed and precision

Supporting MS Teams meetings and video conferencing events end-to-end

Providing desktop support via phone, email and in-person across the Group

Troubleshooting issues with PCs, laptops, printers, LAN, and mobile devices

This role is full time, 37.5 hours per week and is based on site at Wigmore Street.

Essential experience of the Head Office IT Support Specialist:

Supporting executive-level users in a Head Office environment

Thriving under pressure and meeting service level agreements

Working within ITIL frameworks and processes

Configuring and supporting MS Teams (including live events), Polycom VC, and mobile devices (MDM, Intune, iPhones/iPads)

Qualifications for the Head Office IT Support Specialist:

Relevant IT certifications or equivalent experience in desktop support

ITIL Foundation certification would be preferred

Microsoft certifications (e.g., MS-900, MD-102) would be preferred

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

Matched contribution pension scheme, with life assurance

Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

Reservists in the armed forces receive 10-days special paid leave

Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually

‘Be Kind Day’ enables employees to take one working day\''s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock InternationalFor over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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