Customer Service Coordinator

WSR is recruiting for a Customer Service Coordinator for our esteemed client in Milton Keynes.

Location: Milton Keynes
Salary: £15.00 p/h
Role type: Temp - Perm

Role overview

This is a fantastic opportunity for an organised and proactive individual to join a busy customer service team within a growing business. This role plays a key part in supporting customers and internal teams, ensuring orders are processed accurately and delivered on time while maintaining excellent service standards.

Key Responsibilities

• Answer incoming customer calls and respond to email enquiries in a professional and timely manner
• Process and load all sales orders accurately within 24 hours of receipt
• Ensure correct pricing is applied to all customer orders
• Manage customer queries and resolve issues within agreed timeframes
• Process proforma invoices and payments where required
• Allocate stock and ensure orders are released to the Distribution Centre
• Work closely with Purchasing, Freight companies and the Distribution Centre to ensure deliveries are met
• Log customer cases and track resolutions using HubSpot
• Maintain the Open Order Report and ensure orders are prepared for invoicing
• Escalate customer concerns or challenges to the Customer Services Manager where required
• Manage and organise shared inboxes to ensure enquiries are handled efficiently
• Support the wider team with additional administrative duties as required

Experience, Skills & Attributes

• Previous customer service or order processing experience
• Strong communication and problem-solving skills
• Highly organised with strong attention to detail
• Able to manage multiple tasks in a fast-paced environment
• Confident dealing with customer enquiries and complaints
• Experience using CRM systems (HubSpot desirable) What’s on Offer
• Opportunity to join a supportive and collaborative team
• Varied role with strong internal interaction across departments
• Monday–Friday working hours

If you’re looking for a role where you can make a real contribution within a Customer Service Team, this could be the perfect next step.

Please click ‘APPLY NOW’, or call the WSR Team at (phone number removed) for more info.

We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.