Your new company A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You''ll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.Your new role As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.Key responsibilities include:Providing high-quality service to customers face-to-face, over the phone, and via emailManaging customer queries, policy renewals, and mid-term adjustmentsProcessing policy changes and maintaining accurate customer recordsIdentifying opportunities to cross-sell and recommend appropriate insurance products Supporting customers through claims, offering guidance and reassuranceHandling administrative tasks to ensure efficient branch operationsWorking in line with regulatory stan