Customer Service Advisor Location: Worcester - Office Based Hours: Full Time Contract: Temporary Salary: £12.66ph Four Squared Recruitment are currently recruiting for a Customer Service Advisor to join a friendly and supportive team. This role is ideal for someone who enjoys helping people, thrives in a fast paced environment, and takes pride in delivering a high standard of service. As a Customer Service Advisor, you will be responsible for providing professional, efficient, and courteous support to customers across multiple channels, ensuring queries are resolved promptly and accurately. Key Responsibilities: Acting as the first point of contact for customer enquiries via phone, email, and/or face to face Handling a high volume of queries while maintaining excellent service standards Resolving customer issues and complaints in a calm and professional manner Accurately updating customer records and internal systems Providing clear and accurate information about products/services Escalating complex issues where appropriate Working closely with colleagues and other departments to ensure a seamless customer experience Adhering to company policies, procedures, and data protection requirements About You: Previous experience in a customer service or customer facing role is desirable Strong verbal and written communication skills A positive, professional, and empathetic approach Ability to remain calm under pressure and manage challenging conversations Good organisational skill