Resident Services Operational Manager Location: Harrow, LondonContract Type: on rolling contractSalary: £20.87 £26.98Hybrid working Half office half WFHAbout the RoleWe are seeking an experienced and dynamic Resident Services Operational Manager to lead, implement, and monitor the frontline operations of Resident Services. In this vital role, you ll drive a positive transformation of living environments across mixed tenure housing estates, ensuring safe, welcoming, and inclusive communities for all residents. You ll provide strong, customer-focused leadership while fostering community engagement and supporting our most vulnerable residents.Key Responsibilities Implement, develop, and oversee all frontline operational actions of Resident Services.Drive initiatives that transform and improve the quality of the living environment across estates.Sustain diverse and cohesive communities that provide care and support to more dependent and vulnerable residents.Deliver excellent customer service and encourage community participation and engagement.Promote resident-led activities and initiatives that strengthen community cohesion.Lead, motivate, and support frontline teams to achieve service excellence and continuous improvement.Work collaboratively with internal departments, partners, and external agencies to achieve shared objectives. About You Proven experience in housing operations, resident services, or community management.Strong leadership and people management skills with a fo