Are you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We''re looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government experience is required.You''ll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to a one-stop digital service portal. Key Responsibilities:Lead the design of user-centred HR services aligned with GDS standardsCollaborate with senior stakeholders, business analysts, and technical teamsEvaluate existing contact routes into HR and redesign them for efficiency and clarityShape a tiered HR service desk modelTranslate business needs into intuitive service catalogue experiencesChampion behavioural change and stakeholder engagement across the businessMentor and guide junior team members in service design best practicesDrive automation and service improvement to support Key Skills Required:Exceptional stakeholder management and communication skillsAbility to build trust and influence across divers