Join Our Team as a Senior Customer Service Representative!Are you ready to make a positive impact in the life sciences industry? Our client is seeking a dynamic Senior Customer Service Representative to join their collaborative team. This is a fantastic opportunity for someone who thrives in a customer-focused environment and is passionate about contributing to a healthier, cleaner, and safer world.What We Offer:Contract Type: Temporary contract for 12 months.Hourly Rate: 14.95 per hour.Working Hours: Full-time, 37.5 hours per week, with flexible hours from 8:00 AM to 5:00 PM.Work Environment: Hybrid working in Hemel Hempstead or fully remote available. Career Development: Opportunities for professional growth in a globally recognised organisation committed to scientific innovation. What You''ll Do:As a Senior Customer Service Representative, you will be the cornerstone of our customer interactions. Your responsibilities will include:Providing exceptional customer support throughout the service lifecycle, from initial contact to order fulfillment.Handling customer inquiries with professionalism and efficiency.Processing orders, managing quotations, and maintaining accurate customer data.Collaborating with cross-functional teams to deliver outstanding results.Contributing to continuous process improvement initiatives to enhance customer experience. What We''re Looking For:To succeed in this role, you should have:GCSEs in Maths and English or equivalent required A minimum of 1