Temporary Customer Service Advisor 

Pertemps Stoke are currently seeking a motivated and professional Temporary Customer Service Advisor to join our client’s team in the Stoke-on-Trent area.

Key Responsibilities of this Customer Service Advisor role:

• Respond to customer inquiries, resolve issues, and provide accurate information regarding products and services via phone, email, or online chat.
• Handle customer complaints in a professional and timely manner, ensuring customer satisfaction is achieved.
• Assist with the processing of orders and provide updates on delivery or service status.
• Accurately input customer details and maintain comprehensive records of customer interactions and transactions.
• Work closely with other departments to ensure customer queries are handled efficiently and effectively.
• Maintain and report on customer feedback, trends, and service performance as needed.

• Previous experience in a customer service role is highly preferred.
• Strong verbal and written communication skills, with a clear and friendly phone manner.
• Able to handle challenging customer situations and find appropriate solutions quickly.
• Accurate and thorough in documenting customer interactions and transactions.
• Able to work effectively within a team environment, supporting colleagues when needed.
• Comfortable using computer systems and customer service software; familiarity with Microsoft Office is an advantage.
• Must be able to work rotational shifts (06:00-14:00 & 10:00-18:00, Monday to Friday).

• Salary: £12.82ph
• Temporary ongoing position
• Free onsite parking
• Hours of work: 8am-4pm (Must be flexible to cover other shifts when needed)
• Location: Stoke-on-Trent