Parking Appeals Officer Must have good working knowledge on parking appeals Hybrid 3 days a week in the officeKey result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court and bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council''s ledger To process payments received directly at the council To process refunds T