Customer Service Tutor 

Salary: £110 - £130 per day 
Location: Birmingham 
Contract: Full-time | Permanent

Empower Learners. Shape Futures. Make an Impact. Looking for a rewarding teaching role where you can truly make a difference in a short space of time? This is your chance to support unemployed learners in gaining essential customer service skills and confidence to take their next step into employment.

About the Company 

You’ll be joining a highly respected training provider known for delivering impactful, learner-focused programmes across the UK. With a strong commitment to improving employability and life chances, the organisation fosters a supportive, inclusive environment where both learners and staff can thrive.

What to expect?

• Be part of a purpose-driven organisation changing lives through education
• Supportive and collaborative team culture
• Structured programmes with clear learning outcomes
• Opportunity to make a visible difference in just a few weeks
• Engaged learners motivated to progress into work

The Role

As a Customer Service Tutor, you will deliver an intensive Level 2 programme to unemployed learners in a face-to-face classroom setting.

Key details:

• Duration: 4 weeks
• Schedule: Monday to Friday (full-time)
• Delivery: Face-to-face

Your responsibilities will include:

• Delivering engaging and accessible Level 2 Customer Service training
• Supporting learners with varying abilities and confidence levels
• Creating an inclusive, motivating, and structured learning environment
• Monitoring learner progress and providing timely feedback
• Embedding employability skills and preparing learners for the workplace

Ideal Candidate

We’re looking for an enthusiastic and adaptable tutor who is passionate about supporting adult learners into employment.

You will have:

• Experience delivering Customer Service or employability training
• A recognised teaching or training qualification (e.g., AET, PTLLS, or equivalent)
• Experience working with unemployed or entry-level learners
• Strong classroom management and engagement skills
• A supportive, motivating, and learner-focused approach

Apply Now

If you’re ready to take on a fast-paced, impactful role where you can truly help people move forward, we want to hear from you. Apply today and help learners build the skills and confidence they need to succeed.