This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.The Role

We''re looking for a confident, proactive and detail-driven Account Manager to join the London Client Services team at NewGen, working specifically on our flagship PepsiCo account.As an Account Manager, you''ll be the day-to-day lead for client relationships, ensuring smooth campaign delivery across multiple workstreams, managing internal teams, and driving performance and growth opportunities. You''ll be trusted to own client communications, oversee creative and production delivery, and ensure projects are delivered on time, on budget and to the highest standard.This is an ideal opportunity for someone with agency experience who is ready to step up, take ownership of client accounts, and play a key role in the continued success of one of NewGen''s biggest partnerships.Key Responsibilities

Client Relationship ManagementAct as the main day-to-day contact for client stakeholders, building trusted relationships through proactive communication and delivery excellenceLead client calls, prepare and circulate agendas/contact reports, and follow up on actions independentlyPartner with senior leadership to identify and unlock new opportunities for account growthProject and Campaign Leadership

Oversee campaign timelines, deliverables and status updates, ensuring all projects run smoothly and to deadlineManage and brief internal teams (creative, production, influencer, strategy) to ensure clear expectations and aligned outputsOwn the preparation of client decks, WIP documents, status trackers, and campaign reviewsCreative and Content Oversight

Review and provide feedback on creative concepts, ensuring alignment with client objectives and brand guidelinesManage approval workflows and ensure all deliverables are delivered accurately and on timeAct as the link between client and creative teams, translating feedback into actionable next stepsFinancial and Commercial Accountability

Support with account forecasting, budgeting and reporting to ensure profitability and efficiencyMonitor project budgets, flagging risks early and ensuring accurate billing and reconciliationInsights and Reporting

Lead the delivery of campaign reports and performance reviews, working with the data team to translate insights into recommendationsPresent learnings and strategic next steps to clients, demonstrating the value of our work and reinforcing NewGen as a trusted partnerWhat We''re Looking For

2-3 years'' experience in an account management or client services role within a marketing or creative agencyStrong knowledge and passion for social media, content and digital marketingProven experience managing client relationships and campaigns end-to-endHighly organised with excellent attention to detail and ability to juggle multiple prioritiesStrong communication skills (written, verbal, presentation) with the ability to influence and persuadeCommercial awareness and confidence working with budgets, forecasting and reportingA collaborative team player who thrives in a fast-paced, creative environmentThe Interview Process

First Stage (30 mins): A run-through of your experience and introduction to NewGen and the PepsiCo account (with the Account Director).Second Stage (in-person): A short task to demonstrate your organisational, strategic and client management approach (with the Account Director and another senior team member).

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