Job DescriptionDo you want to be part of something extraordinary?We''re on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Lettings Department in Great Shelford.As a Customer Service Specialist, you''ll play a vital role in delivering exceptional tenancy support services to our branches, landlords, and tenants-making a real impact every single day.If you''re passionate about people, property, and providing top-tier service, this is your chance to thrive in a workplace that truly values you.What we can offer you as a Customer Service Specialist:Industry leading training and developmentSupport in training towards ARLA - NFOPP qualificationsStarting with 23 days holiday with additional for length of service, plus a day off for your birthdayClear career progression opportunitiesCollaborative, rewarding and fun environment.Team incentives24/7 AIG Smart Health (including virtual GP) coverage for you and your family.Employee discounts and Wellness programmeKey responsibilities of a Customer Service Specialist:Act as a point of contact, managing the effective resolution of queries from clients and colleagues.Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners.Providing a first-class service to maximise customer retention.Ensuring personal and team deadlines are met, service levels maintained and KPI''s achieved.Skills and Experience required to be successful