An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it''s right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).What you''ll be doing as a Customer Service Adviser:You''ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.Handling inbound and outbound calls, providing a professional and personable serviceProducing Insurance quotations and converting opportunities into new and additional businessSupporting renewals and retention, building strong customer relationshipsProcessing mid-term adjustments and customer instructions accuratelyIdentifying cross-sell opportunities and making introductions where appropriateRecording and managing leads and activity using a CRM systemBuilding product knowledge over time with structured training and coachingAs you develop, supporting smaller business customers (training provided)What we''re looking for to be a Customer Service AdviserPrevious Insurance customer service experience (motor/home Insurance ideal)Comfortable with sales conversations, including upsell and