Customer Service RepresentativeLocation: Bradford / HybridSalary: 24,785 + excellent benefitsHours: Full-time, Monday-Friday on rotating shiftsSaturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home About the RoleWe''re looking for a friendly, confident Customer Service Representative to join our Customer Service team. You''ll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.No call centre experience is required - full training is provided. What You''ll Do Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactions What We''re Looking For Strong verbal and written communication A positive attitude and willingness to learn Someone who embodies values like teamwork, integrity and responsibility Adaptable, open to change and part of a celebratory, supportive culture Previous customer service experience is helpful but not essential No formal qualifications required Training and Hybrid Working 4 week classroom training Hybrid working available after completing training Clear, achievable performance criteria support hybrid eligibility Benefits 25 days holida