SF are currently recruiting for an ongoing, temporary, credit controller based in Sheffield. Long term ongoing Hybrid following completion of training £30,000pa What you''re responsible for - Daily posting of cash received, ensuring bank account is always recorded correctly. Liasing with Head of Financial Processing over any differences. - Regular updates of cash in forecast to Head of Financial Processing. - Emailing or posting documentation to customers in line with business and individual customer preferences. - Processing and generating reminder letters/emails and monthly statements. - Ensuring all amounts due are received within contractual terms. - Respond to all telephone and email queries in order to establish positive relationships with key customers, Account Managers and internal colleagues. - To engage with customers and personnel at all levels to resolve queries that prevent or delay payment of invoices. - Follow escalation process for potential bad debts and liaise with the Head of Financial Processing regularly on outstanding items and actions taken. - Make optimal use of systems and software, proposing improvements when identified. - To maintain and post intercompany transactionsYour knowledge, skills, and qualifications - 2+ years of experience in credit control. - A background in FM or contract-based service industries is desirable. - Passionate and enthusiastic about customer service and exceeding customers'' expectations. - Strong attention to detail. - We