Technical Support Manager 
Location - Oxford, Reading, Swindon 
Competitive Salary plus company van

We are recruiting for a brand new Technical support Manager role within a long standing large Fire & Security business based near Southampton.

PLEASE NOTE:
This is an exciting opportunity for a technically strong Fire & Security professional who’s ready to step into a more senior role
 
The TSM’s must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM’S is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.
 
Your responsibilities:

People Management:

• Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date.
• To maintain accurate records of all current performance of all technicians in upskill programme.
• To ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback.
• To be accountable for you teams’ performance and monitor revenue during trainee loan working.
• To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required.
• Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support were required to aid in the uplift of Capability or Conduct where required.

• To assess and train technicians at the request of the SM, as they move through their training path and to do so in a manner which is supportive to aid progression.
• To support future development utilising the Technician upskill programme.
• To audit technicians, to identify any gaps in knowledge that need addressing and deliver either yourself or via another FLM.
• To attend training on site with technicians within your specialism, you should have a clear understanding of your remit for each session you have with each technician.
• Where required and appropriate, train all staff on Fire Industry specifics through a variety of platforms.