Via''s West Berkshire service is a support service for adults and young people who are affected by drug and alcohol problems. We have a dedicated team of substance misuse practitioners who work alongside other professionals. About the role As a Volunteer Receptionist and Administrator, you will provide a welcome presence for people coming into the service. Your role will include: • Covering reception duties, answering the telephones, and welcoming people to the service • Supporting the collection, collation and inputting of all Via service data as it relates to the National Drug Treatment Monitoring Service (NDTMS). • Managing a local database and working with a national database that records a comprehensive information data set that informs the national treatment agencies understanding of the services performance and treatment outcomes. • Undertaking day-to-day administrative tasks such as filing, archiving, photocopying and updating records. In addition to the above you''ll be expected to participate in team meetings where relevant and to carry out other tasks as deemed necessary to support the needs of the service.