Configuration Analyst (CMDB) ITIL

A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of -

• ITIL v4 Configuration Management and CMDB best practices.

• Hands-on experience with at least one major CMDB platform such as:

• ServiceNow CMDB

• Jira / Insight CMDB

• Experience working with discovery tools, asset systems, and configuration data sources.

• Ability to interpret technical infrastructure (servers, networks, cloud, applications) and map them logically.

• Strong analytical, troubleshooting, and data quality assurance skills.

• Excellent communication skills and ability to work with both technical and nontechnical stakeholders.

This would suit someone who has high attention to detail and commitment to data accuracy, ownership mindset with a strong sense of responsibility who can work cross-functionally and influence without authority.

Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted source of truth for the technology estate.

CMDB Ownership and Governance

CI Discovery, Integration & Data Quality

Service Mapping & Dependency Modelling

Support for ITSM Processes

Reporting & Data Insights

Stakeholder Collaboration

Preferred Certifications:

ITIL Foundation v3/v4 (minimum),  ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable.

• Security clearance will be mandatory and ability to attain higher clearance levels is essential.