JIRA Workflow SME - Service ManagementRate: £650 a dayDuration: Initially 6 monthsLocation: Corsham - full time on siteClearance: SC Clearance RequiredYou will join a global IT Consltancy who are delivering Digital Transformation to the MoD.They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence.This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management.Key Duties and ResponsibilitiesDesign, build, and maintain JSM workflows, including request, incident, problem, and change management processes.Create and optimise automation rules to streamline ticket handling and escalation processes.Develop and manage Proforma forms for structured data capture and improved user experience.Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management).Administer and maintain the Assets module (Insight), including:Asset schema designCustom field integrationsAttribute-based automation and relationshipsImplement and manage webhooks to integrate JSM with third-party systems and internal platforms.Develop reports and dashboards to track SLAs, performance metrics, and service trends.Ad