Rent Regulation Admin Assistant Location: Mandela House and Work From Home, CB2 1BY Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.84 per hour Job Ref: (phone number removed) Responsibilities Provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project. Support the Rent Regulations Customer Project Manager to deliver this time-limited project ensuring council tenants receive refunds in a timely manner. Work proactively, efficiently, and effectively to ensure the project achieves its overarching objectives. Be responsible for the delivery of the project''s objectives, seeking advice and guidance from the project manager where necessary. Proactively input and collaborate with the manager to track the project plan and assist in revising it based on changing needs or requirements. Support the manager to continuously improve the processes devised to deliver this complex and time-critical project by planning, monitoring, and evaluating the project during its lifetime. Provide statistical analysis on the project s performance to the manager as required. Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members, or Stakeholders where necessary. Identify customers requiring refunds, ensuring all relevant bank details are obtained, verified, and stored on the Housing Management System. Ensure all credit