Responsible to:

Executive Director (TBC)Responsible for:

Front of House Manager, Bar and Events ManagerKey Relationships:

Technical and Building Director, Finance Director, Head of MarketingPurpose of the role

The

Head of Commercial Operations

works closely with the Executive Director and Senior Management Team to maximise income through a variety of commercial trading streams and ensure the Citizens Theatre is delivering an excellent experience for the theatre’s customers.Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café.The Head of Commercial Operations will work with the Technical and Building Director to establish the Building Operating Plan, and create the policies, procedures and training necessary to ensure the safety of staff, audience and visitors and compliance with statutory responsibilities. You will establish our new Welcome Team, directly line managing the FOH Manager and Bar and Events Manager and supporting the recruitment and training of all Front of House staff. The role will lead the proactive development of a new events and hospitality business, and work with colleagues to integrate this into the operational activities of the theatre.This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.Applying for the role

This description includes the detailed responsibilities, person specification and terms and conditions of the role.This pack provides information about the Citz, and what you can gain from working with us.Deadline for applications:

Monday 17 February 2025, 12pmFirst interview:

Monday 24 February 2025Second interview:

Tuesday 04 March 2025Interviews may be subject to change. We anticipate in-person interviews if possible; otherwise, we would use Zoom.

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