We are currently advertising on behalf of an Automotive independent garage, who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Haslemere area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.
 
Benefits for the Service Advisor:

- Customer Interaction: Greet customers warmly, listen to their concerns, and schedule vehicle service and repair appointments with precision.
- Liaising with Technicians: Interpret customer concerns and communicate effectively with workshop technicians to ensure accurate diagnosis and repair work.
- Providing Updates: Keep customers informed about the progress of their vehicle, including any additional repairs required, and provide clear, transparent explanations.
- Cost and Time Estimation: Accurately estimate repair times and costs, ensuring customers are fully informed before work begins.
- Administrative Duties: Manage service bookings, maintain accurate records, and process invoices using the garage’s management systems.
- Customer Satisfaction: Handle customer inquiries and complaints professionally, ensuring prompt resolution to maintain high levels of satisfaction.
- Workshop Coordination: Track vehicles through the repair process, ensuring timely completion and quality control.
- Upselling Opportunities: Identify and recommend additional services or products that benefit the customer, boosting revenue for the garage.

Requirements of the Service Advisor:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

Duties of the Service Advisor role:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £35,000.
To apply for this Service Advisor position, please forward your CV to Darwin Manship, quoting the job reference number or call our office for a chat about this position.

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